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Terms and Conditions

 

Contact Information

Kathy@KittyGains.com or Direct Message @KittyGains on Instagram

Prices

Prices are always listed on all products, and TAX is "NOT" included in the price. We reserve the right to change the price of a product. Prices are listed on our webpage.

Delivery Time

We work really hard to get your goodies to you in the quickest time possible. Normal delivery time is 6-10 business days in the U.S.and 10-20 business days for international shipping, unless otherwise indicated. 

Shipping

USPS delivers most packages. You can contact us for more information. SHIPPING COSTS IS NON-REFUNDABLE. 

Terms of payments

Payment may be made with a credit card, AfterPay, or Paypal. Paypal mediates payment online, with secure encryption under strict banking standards. Your card details are sent directly to the bank and cannot be read by anyone other than your bank. No extra charges for card payments. 

Wrong delivery

If you have the wrong item delivered, please contact us by email or on Instagram. We always correct any wrong delivery and we will pay for the freight cost. 

Disclaimer

We cannot guarantee that all the items are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly. 

Colors and styles 
We cannot guarantee the colors, styles, etc on the website are fully equivalent to the items actual colors. This depends partly on the color settings of your computer and monitor. 

Refunds

PLEASE CONTACT US BEFORE SENDING ANY RETURNS.
We understand that an item may be unsuitable from time to time, you're welcome to return your item back to us! All items must be returned within 14 days of delivery. 
You are liable for the cost of returning your item. We recommend returning your order via your local postal service on a standard service. Please keep all postage receipts, just in case your order is lost in transit. 
Please remember to mark your package as 'returned goods'.
The parcel is the customers responsibility up until Kitty Gains has acknowledged that the package has been received into our warehouse. 
Please make sure all items are unworn, unwashed, and folded neatly in the original packaging with the original tags. 
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility.
SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES. 

Custom Fee Notice

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

Orders

I entered the wrong item/shipping address.

We’re really quick with processing orders to make sure that you receive them as soon as possible.

Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it's way back to the warehouse, upon which receiving, we can then redirect your parcel to your correct address. 

If you have entered any incorrect details for your order and it has already been fulfilled and processed from the warehouse, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement. 

We are not liable for any losses incurred if the customer has provided any incorrect details for their order. KITTYGAINS also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

 

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