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Terms and Conditions

 

Contact Information

Kathy@KittyGains.com or Direct Message @KittyGains on Instagram

Prices

Prices are always listed on all products, and TAX is "NOT" included in the price. We reserve the right to change the price of a product. Prices are listed on our webpage.

Delivery Time

We work really hard to get your goodies to you in the quickest time possible. Normal delivery time is 6-10 business days in the U.S.and 10-20 business days for international shipping, unless otherwise indicated. 

Shipping

USPS delivers most packages. Some are manufactured overseas and is vendor ship. It will be listed under the description of the product. You can contact us for more information.

Terms of payments

Payment may be made with a credit card or Paypal. Paypal mediates payment online, with secure encryption under strict banking standards. Your card details are sent directly to the bank and cannot be read by anyone other than your bank. No extra charges for card payments. 

Wrong delivery

If you have the wrong item delivered, please contact us by email or on Instagram. We always correct any wrong delivery and we will pay for the freight cost. 

Disclaimer

We cannot guarantee that all the items are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly. 

Colors and styles 

We cannot guarantee the colors, styles, etc on the website are fully equivalent to the items actual colors. This depends partly on the color settings of your computer and monitor. 

Refunds

We understand that an item may be unsuitable from time to time, you're welcome to return your item back to us! You have (30) days from the day you purchase to contact us regarding any returns/exchanges. 
You are liable for the cost of returning your item. We recommend returning your order via your local postal service on a standard service. Please keep all postage receipts, just in case your order is lost in transit. 
Please remember to mark your package as 'returned goods'.
The parcel is the customers responsibility up until Kitty Gains has acknowledged that the package has been received into our warehouse. 

Custom Fee Notice

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.